Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How do I disconnect Neato XV’s batteries?

To disconnect the batteries, follow these steps:

  1. Locate the two battery doors next to the wheels (shown in the illustration below). Unscrew the two screws on both battery doors.
  2. Unplug each battery from its connection.
  3. Replace the battery doors.

*NOTE: be careful when disconnecting and reconnecting the battery connector to avoid pulling the connector off of the board.

You can also see instructions to replace Neato's batteries for more information.

battery_door
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