Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How should I clean my Neato filter?

It depends on the environment that your Neato cleans. For environments with a lot of dust or pet hair, more frequent cleaning is necessary. A general rule is that you should clean your Neato filters on a regular basis and replace them every 1-2 months. After every cleaning, empty your dirt bin and tap your filter against the side of a garbage receptacle to release the dirt and debris from the filter. After every few cleanings, you may want to use a handvac to remove the dirt from the filter. Do not clean the filter with water or soap.

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