Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Will Neato Robots clean wet floors?

Do not use Neato on wet floors, and keep it away from water.

Moisture may damage the robot vacuum’s electronics and cause it to malfunction and also void the warranty. Before vacuuming, move pet bowls and house plant trays − or use the boundary markers − to protect the robot from water.

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