Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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How does the Neato Robot dock on its charge base?

The robot uses its BotVision navigation system to dock and recharge itself. When in need of a recharge or after completing a cleaning cycle, the robot finds the charge base, centers itself, and turns around to get into the right position for charging. Then, Neato slowly shimmies backs up to the charge base until it makes contact.

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