Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What if the Neato Robot accidentally comes off the charging base?

If accidentally knocked off of its charge base the robot will try to reconnect. If it doesn’t make a successful connection, place it on its charge base.

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