Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.


My robot doesn’t clean my whole room before moving on to the next room. Is this normal?

Because the robot’s BotVision navigation maps 10 to 15 foot segments at a time, it may not finish an entire room before moving onto the next one (especially if the the room is large). With its multi-room cleaning functionality Neato will actively seek out other spaces and rooms to clean. Neato keeps track of what it has and hasn’t cleaned, and will return to the first room to finish the job and recharge.

Was this article helpful?