Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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How do I find out what version of software my Neato Robot is running?

To find the version of software your robot is running:

  1. Select the MENU button on the LCD screen
  2. Select “Support”
  3. Select “Show Revisions”
  4. The software version is the number after “SW” on the screen

Connected Robots with the Neato App:

  1. Log into the Neato app
  2. Select your robot
  3. Select settings to see what version of software is on your robot
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