Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How does Spot Clean work on Botvac, Botvac D Series, and XV robots?

Botvac and Botvac D Series robots: Press the SPOT CLEAN button spot  for your Neato to clean 4′ x 6′ section of space with the touch of a button. You can carry and place the robot  wherever you’d like to run the spot clean.

When you hit the SPOT CLEAN button spot Neato turns right and does a boundary cleaning of a 4’ x 6’ virtual area and then cleans the interior using a back and forth straight-line pattern. When complete Neato returns to it starting location or if it saw a charge base nearby while cleaning it will return to the charge base and wiggle up to it.

XV Series:  SPOT CLEAN functionality is available via the LCD screen by selecting MENU -> SPOT CLEAN.

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