Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How do I replace my filter?

Change the filter in your Neato frequently to keep your robot cleaning optimally. You can see replacement filters and other accessories at the Neato Robotics website.

To replace the filter, follow these steps:

  1. Take out the dirt bin.
  2. Remove the filter on the dirt bin and throw it away.
  3. Put a new filter into the dirt bin.
  4. Put the dirt bin back into its slot on top of the robot.

We recommend you change your filter every one to two months. Factors that determine how often to change the filter include: frequency of vacuuming, size of the area Neato is cleaning, and the amount of dirt, debris and pet hair the robot picks up.

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