Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.


My Neato Robot bounces or vibrates while traveling across hard-surface floors. What does this mean?

The squeegee on your Neato’s brush guard may be worn out. If you need to replace it, you can purchase a new brush guard and squeegee combo through one of our partners here.

Was this article helpful?