Due to Hurricane Ophelia, our Customer Care team is closing early today. You can still email our team and will get back to you within the next two business days.  Thank you.
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My Neato Robot bounces or vibrates while traveling across hard-surface floors. What does this mean?

The squeegee on your Neato’s brush guard may be worn out. If you need to replace it, you can purchase a new brush guard and squeegee combo through one of our partners here.

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