Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Cleaning suspended while charging.

What the screen says What it means What to do
Cleaning suspended while charging.
The robot needs to return to the charge base to recharge. When the robot is done charging it will return to where it left off to finish cleaning. Let the robot return to the charge base to recharge. If it is already on the charge base, leave it on the charge base while it recharges. Once charged it will resume cleaning.
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