Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Please contact Customer Support (8006, 8020)

What the screen says What it means What to do
Please contact Customer Support
(8006, 8020)
Robot is not charging. Follow these steps to troubleshoot:

1) Check that the power switch Is pushed down into the ON position.
2) Check that the power cord is securely connected to the charge base.
3) Check that the charge base is plugged into a working outlet.
4) Disconnect and reconnect the battery.

If issue persists please click on the chat icon or see the contact us page for more options.

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