Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.

  Back

Please press OK to continue. (1000, 3000, 4000, 5000)

What the screen saysWhat it meansWhat to do

Please press OK to continue.

(1000, 3000, 4000, 5000)

The laser sensor that measures distance to objects is experiencing problems. Press SELECT button.Make sure nothing is blocking the robot or that the robot is not tangled in cords.Make sure the robot is flat on the ground.

Make sure furniture was not moved or that the robot was not moved to another room.

Make sure the robot’s laser freely rotates: Use a Q-tip to rotate the laser 5 times to the left and 5 times to the right, making sure NOT to put the Q-tip in either hole.

Using compressed air, use short bursts of compressed air about 6″/15cm away to clear debris from under the turret cap.

Try power cycling the robot by holding the START button for 20 seconds.

If issue persists, please click on Chat icon for assistance, or visit our Customer Care contact page for more options.

Was this article helpful?

  Back