Due to Hurricane Ophelia, our Customer Care team is closing early today. You can still email our team and will get back to you within the next two business days.  Thank you.
Neato Support

We're here to help.

  Back

Please press OK to continue. (1000, 3000, 4000, 5000)

What the screen saysWhat it meansWhat to do

Please press OK to continue.

(1000, 3000, 4000, 5000)

The laser sensor that measures distance to objects is experiencing problems. Press SELECT button.Make sure nothing is blocking the robot or that the robot is not tangled in cords.Make sure the robot is flat on the ground.

Make sure furniture was not moved or that the robot was not moved to another room.

Make sure the robot’s laser freely rotates: Use a Q-tip to rotate the laser 5 times to the left and 5 times to the right, making sure NOT to put the Q-tip in either hole.

Using compressed air, use short bursts of compressed air about 6″/15cm away to clear debris from under the turret cap.

Try power cycling the robot by holding the START button for 20 seconds.

If issue persists, please click on Chat icon for assistance, or visit our Customer Care contact page for more options.

Was this article helpful?

  Back