Our Customer Care team is closing early on Friday July 28th at 5 pm EST(2 pm PST). You can still email our team and will get back to you within the next two business days.  Thank you.
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Please contact Customer Support. (8021, 8031)

What the screen says What it means What to do
Please contact
Customer Support.
(8021, 8031)
Robot is having issues communicating with the charge base. Please unplug and replug the charge base. Remove the robot from the charge base and place the robot back on the charge base to recharge – the LEDs must be solid white (Botvac Connected robots) or solid green (XV, Botvac, Botvac D Series robots) before using. If issue persists, please click on Chat icon for assistance, or visit our Customer Care contact page for more options.
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