Neato Support

We're here to help.


Please contact Customer Support. (0003, 0010, 8017, 9000-9026, 10000)

The robot has an internal error.

Please press and hold the Home Button for 15 seconds. If issue persists,

  • Check the charge base to make sure all connections are secure. On an XV base, open the base and check internal connections as well.

  • Fully charge the Neato for at least five hours.

  • Hard reset by unplugging one battery OR turning the power switch off for 3-5 minutes.

  • Turn Neato back on, place on the base.

If this resolves the issue, 


1. Navigate to Menu > Support > New Battery. Neato will say "Thank You." Press the Back arrow twice to get back to the main screen. 

2. Fully charge and run for 3 complete charging and discharging cycles.


If the issue is persistent, please click on the blue chat icon for assistance or visit our Customer Care Contact page for more options.




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