Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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Can I use a charge base from an older Neato model with my Botvac D3/D5 Connected?

The Botvac D3/D5 Connected robots are designed to work only with a D3/D5 charge base like the one included in your robot package. It is not compatible with the charge bases of other Neato robot series.

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