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Step by Step Instructions for Connecting your Robot to Wi-Fi

This information is applicable to:

Botvac Connected
Botvac D3 Connected
Botvac D4 Connected
Botvac D5 Connected
Botvac D6 Connected
Botvac D7 Connected

Before you can begin using all the advanced functions of your Neato Botvac Connected series robot you are going to have to get it connected to your Wi-Fi Network.

First thing to do is install the latest version of the Neato App to your smartphone or tablet, please visit your devices appropriate app store:

Make sure you have the following information :

  • Your home Wi-Fi name (SSID)
  • Your home Wi-Fi password
  • Fully charged robot placed on the charge base

Launch the Neato app and follow the directions in the app. 
You will be prompted to:

  • Create an account
  • Verify your account via e-mail
  • Add/connect your robot

If you encounter connection or pairing problems, please refer to the following steps:

STEP 1:  Check your Wi-Fi router information:

  • Confirm internet can be reached by a smartphone or tablet when connected to same SSID and Password
  • Make sure your wireless router is either 2.4 GHz or a dual band router that is configured to support 2.4 GHz.  The Botvac Connected series robots do not support the 5 GHz band with the exception of Botvac D7 which supports both 2.4 and 5 GHz bands.
  • Verify that you have the correct password for your network.  If you are trying to connect to a hidden network, make sure you have the correct network name, SSID, and that the network is 2.4 GHz.  Also note that the SSID and password are case sensitive.
  • Ensure that your Wi-Fi SSID and password do not contain slashes (/) or spaces ( )

STEP 2: Consider your Wi-Fi routers physical placement: 

  • Router placement does matter. Be sure it’s located in a central area, offering the best possible signal with limited interference to all your connected devices.
  • Avoid placing your router behind building material that blocks its signal. Material such as glass, concrete, brick, steel or any type of metal is known to be problematic. 
  • Avoid placing your router next to electric devices or appliance that can emit and introduce RF interference. TV’s, cordless phones and microwave ovens typically cause issues. 
  • For single-story homes, consider placing the router as high as possible in the room. This will help disperse the signal throughout your home.
  • For two-story homes, placing high on the first-floor ceiling or low on the second floor may provide better coverage. 
  • For three-story homes, consider placing in the center of the second floor. This should help evenly disperse the signal to all three floors. 

STEP 3: Connect and Pair

  • If your first attempt at pairing was unsuccessful, you’ll need to place the robot back into pairing mode.
  • With the robot sitting on the charge base the square edge of the robot facing you, push in on the right, side bumper of the robot with your right hand and at the same time, with your left hand, press the Start button located on the top of the robot.  Hold both for about 10 seconds until the robot powers off – the lights of the robot will turn off.

  • Press the Start button once more to turn the robot back on.  Once robot has turned back on, you will hear a musical chime from the robot and the INFO LED (Or Wi-Fi Icon for the D7) should start slowly blinking blue, the robot is now in pairing mode for the next 60 minutes.

  • Try going through the pairing process again.  Using the Neato iOS or Android app, select ‘Add a New Robot’ and follow the steps to pair your robot and the Neato app.  
  • Sign in or Create an Account if you have not already done so

 

  • Choose your Robot and Follow the instructions to pair your robot with your phone.

 

                                            

  • Follow the instructions to connect your phone to your robot, these entail opening your Settings app in iOS and connecting to your robot in the Wi-Fi setting.

                                           

 

  • Once you pair your phone with your robot you will need to tell the robot which Wi-Fi network you want it to connect to and enter your Wi-Fi password. NOTE See above info on Wi-Fi password and router info.

 

                                             

 

  • Once you successfully enter your username and password you will see the robot attempt to complete the connection setup process

 

If you are unable to get past ‘Connecting to Wi-Fi’ step try the following:

Make sure the robot was properly bumper reset (As described above in STEP 3: Connect and Pair)

  1. Ensure the Info LED on the robot (Wi-Fi LED on Botvac D7) is slowly pulsing blue
  2. Ensure mobile device / app are close to the robot
  3. Ensure robot is on charger and charged
  4. Ensure Wi-Fi credentials are accurate and entered correctly

 

 

If you can’t get past the ‘Connecting to the internet’ step try the following:

    1. Confirm a secure https site can be reached with the mobile device on that ssid, such as gmail or https://www.httpvshttps.com/
    2. Confirm port 443 is not blocked on the router settings.
      1. Note any DNS restrictions or settings. If DNS (ports 52 or 53) are explicitly disallowed, allow them
    3. If a rule exists to ONLY allow port 80 traffic, add HTTPS / SSL (port 443) and DNS (port 53)
    4. If you are unable to allow traffic on port 53, that should be ok, it is not essential.
    5. Use google dns servers instead of router or ISP (google DNS primary is 8.8.8.8, secondary 8.8.4.4)
    6. Try to reconnect

NOTE:  Neato currently does not have support for Enterprise level password security (WEP EAP).

 

 

If you can’t get past the ‘Registering robot on Neato Servers’ step try the following: 

  1. Confirm this robot is not already added on a different account
  2. Confirm that a smartphone or tablet, on the same Wi-Fi, can browse to neatocloud.com and end up at the regular neatorobotics.com website.

 

 

 

If you can’t get past the ‘Reconnecting your device’ step try the following:

  1. Confirm the mobile device has successfully reconnected to the home wifi by itself.
  2. Manually reconnect the mobile device to the desired Wi-Fi
  3. Restart the app, see if the robot is there now, and if it connects

If you still have problems, please click on Chat icon for assistance, or visit our Customer Care contact page for more options.

  • The INFO LED (Wi-Fi LED in case of the Botvac D7) light changes as follows during the pairing process:

 

LED Color

What it Means

Slow Blinking Blue

Robot is in Pairing Mode

Fast Blinking Blue

Pairing to Neato app/account

Solid Blue

Pairing successful (shows for 5 seconds)

Solid Red

Pairing unsuccessful (shows for 5 seconds)

 

Note: Adding the robot to your Wi-Fi network is part of the pairing process. If you change your networks SSID or password, you will need repeat the full procedure.

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