Using unauthorized or 3rd party accessories (non-Neato Genuine) can damage your robot and void your warranty. It is possible you have installed a non-Neato Genuine part that is not compatible with your robot and is not charging optimally.
For best results, please only use Official Neato Accessories available here.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.