Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What is Extra Care Navigation?

When Extra Care Navigation is turned ON, your Neato robot will vacuum your floors while making sure the robot doesn’t get as close to delicate furniture / objects.  The robot allows for a larger buffer around furniture to minimize bumping.  And, the Neato robot also avoids tight spaces so the robot does not get stuck (example: avoids getting between chair legs where there is no room to navigate).  This feature is only available via the Neato app.

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