Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Can I set-up my robot on more than one Wi-Fi network?

Yes, you can pair your robot with up to 10 different Wi-Fi networks from the same Neato app.

To add another Wi-Fi network, access your robot’s dashboard in the Neato App. First tap on the Robot Settings (gear icon) and then on the Wi-Fi setting. Tap the “+” icon at the top of the screen to add a new Wi-Fi network. You will not need to pair your robot to this new network.

If you change the password of an established Wi-Fi network, you will need to first remove (by tapping on the “trash” icon in the upper right corner) and then add back the network with the new password.

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