Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Can Neato Robots clean under furniture?

Neato can clean under any piece of furniture that has a clearance of more than four inches − perfect for under beds. Sometimes, the robot can get stuck under sagging mattresses of beds or couches. Or, material from the mattress can cover the robot’s positioning system.

Here are a couple of things you can try if your robot becomes stuck under a bed or couch.

  • Put a box under the mattress, in the center, to prevent your robot from running into a sagging mattress.
  • Raise the bed or couch a couple of inches using furniture risers.
  • Lay down boundary markers to designate the area under the  furniture as “off limits” to the robot.
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