Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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Please Clear My path…

What the screen says What it means What to do
Please Clear My path…
The robot is having difficulty navigating the environment. Some reasons this occurs:

  • The laser is blocked.
  • The robot is having difficulty navigating the floor.
  • The sensors are dirty or not working properly.
  • The vacuum wheels or brush are dirty
Follow these steps to troubleshoot:1. Make sure there is nothing preventing the robot from moving forward (e.g., obstacles, tangled in cords, robot is not flat on floor)2. Make sure nothing in the environment has changed since the robot started cleaning (e.g., furniture moved, robot moved to different room)3. Make sure the screen sticker that came with the robot has been completely removed.

4. The robot needs to be reset. Push the battery switch UP to OFF, wait 5 minutes and push DOWN to turn back ON. If you don’t have a battery switch, try disconnecting the batteries.

5. Make sure wheel wells aren’t blocked with debris.

6. Make sure the battery is charged

7. Make sure the robot’s laser freely rotates: Use a Q-tip to rotate the laser 5 times to the left and 5 times to the right, making sure NOT to put the Q-tip in either hole

8. Using compressed air, use short bursts of compressed air about 6″ away

If issue persists, please click on chat icon for assistance, or visit our Customer Care contact page for more options.

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