Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What if furniture is moved, or a person walks into the room while the Neato Robot is cleaning?

Neato’s BotVision navigation system is constantly scanning and mapping changes in the environment and can make adjustments such as if a person or pet walks into the room while it is cleaning. The robot’s navigation can be affected if you rearrange furniture or open and close doors during a cleaning cycle.

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