Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.


How do I schedule the robot?

  • Robot Control Panel: Tap the SELECT or MENU button, select SCHEDULE, and then follow directions on screen to set a day of the week and time of day to clean. Repeat for each day that you would like to set a cleaning time.
  • Neato App: Click on the calendar icon on your robot dashboard in the Neato app and add cleaning days and times to your schedule.

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