Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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My Neato Robot does not detect boundary marker I put down. What can I do?

The boundary markers must be flat on the floor and not blocked or hidden under anything (e.g., thick carpet) for the robot to detect them.

If your robot continues having trouble detecting boundary markers, please click on chat icon for assistance, or visit our Customer Care contact page for more options.

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