If you need to move the Neato robot to another room while it is running, cancel the current cleaning job before you pick up the vacuum and start a new program once you put it down. If you don’t cancel the current cleaning job before moving the robot won’t know where it is in your house and most likely will not return to the charge base successfully.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.