Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Can I move my Neato Robot while it’s cleaning?

If you need to move the Neato robot to another room while it is running, cancel the current cleaning job before you pick up the vacuum and start a new program once you put it down. If you don’t cancel the current cleaning job before moving the robot won’t know where it is in your house and most likely will not return to the charge base successfully.

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