Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Please wait while I check my surroundings.

What the screen says What it means What to do
Please wait while I check my surroundings.
The robot is trying to locate itself in the environment. Give the robot a moment to orient itself in the room.

Note: If you pick up the robot and move it in the room it may become disoriented. Avoid picking up the robot during a cleaning cycle. If this is a recurring issue, try moving objects around to give the robot better reference points to use for navigating. Robot must see at least 1 object within 10 feet/3.5 meters in each direction.

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