Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.


I have an RPS error. …

What the screen says What it means What to do
I have an RPS error. …
The laser sensor that measures distance to objects is experiencing problems. Press OK.Try power cycling the robot by holding the START button for 20 seconds.If the problem persists, reset the robot. Push the battery switch to OFF, wait 5 minutes and turn back ON.If you don’t have a battery switch, try disconnecting the batteries.

It is also helpful to make sure the following is done:

  • Make sure nothing is blocking the robot or that the robot is not tangled in cords
  • Make sure the robot is flat on the ground
  • Make sure furniture was not moved or that the robot was not moved to another room
  • Make sure the robot’s laser freely rotates: Use a Q-tip to rotate the laser 5 times to the left and 5 times to the right, making sure NOT to put the Q-tip in either hole
  • Using compressed air, use short bursts of compressed air about 6″ away
  • Clean the wheel wells and make sure they are not blocked with debris
  • Clean the brush and brush end caps and make sure the brush can move freely
  • Double-check that the LCD sticker is removed from the robot and all other stickers have been removed
  • Charge your robot until it is solid green

If issue persists, please click on chat icon for assistance, or visit our Customer Care contact page for more options.

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