Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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My fan is stuck. Please press OKAY to restart.

What the screen says What it means What to do
My fan
is stuck.
Please press
OKAY
to restart.
The blower is not working properly. Make sure you have a filter installed, that the blower fan intake isn’t blocked, and that the exhaust vent in the back of the robot isn’t clogged.If issue persists, please click on Chat icon for assistance, or visit our Customer Care Contact page for more options.
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