Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Please check my filter and Dirt Bin.

What the screen says What it means What to do
Please check
my filter
and Dirt Bin.
The filter or the dirt bin are not present and the motor is experiencing an unepected load. Please ensure that both the filter and dirt bin are clean and properly inserted.
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