Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.


Please put my Dirt Bin back in.

What the screen says What it means What to do
Please put
my dirt bin
back in.
The dirt bin cannot be detected. Make sure the dirt bin is in the robot and properly seated in position. The top of the dirt bin should be level with the top of the robot if inserted correctly. If issue persists, please click on Chat icon for assistance, or visit our Customer Care contact page for more options.
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