Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.


Please return me to my base.

What the screen says What it means What to do
return me
to my base.
The robot needs to recharge and cannot find a charge base. If the cleaning session was started from a charge base:
1. End current cleaning cycle.
2. Relocate the charge base to a more open area with at least 3 feet of open space on either side of it so the robot can better locate the charge base when it needs to return for recharging.
3. Take the robot to the charge base and restart the cleaning cycle.

If a cleaning was started away from a charge base (example – for spot cleaning or to clean another room without a charge base) then the robot will return to where it started. Pick up the robot and place it on the charge base.

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