Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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I can’t charge. Try moving the base station to a new location.

What the screen says What it means What to do
I can’t
charge.
Try moving the
base station
to a new
location.
The robot is having difficulty getting to or locating the charge base and cannot recharge. Move the charge base to another location in an open area with 3’/30cm on either side. Make sure no curtains or doorways are within 3 feet of the charge base. Push robot up to charge base to recharge.If issue persists, please click on chat icon for assistance, or visit our Customer Care contact page for more options.
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