Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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I’m returning to START and need to be charged.

What the screen says What it means What to do
I’m returning
to START and
need to be
charged.
Robot is finished cleaning and is going back to where it started. Robot is returning to where it started cleaning. It does not know where the charge base is. Please pick it up and place it on the charge base.
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