If you are experiencing shorter than expected run times please follow these troubleshooting steps:
1. Clean your robot thoroughly to ensure proper mechanical and sensor operation. Excessive debris build up, dirt, or dust can affect the robot’s ability to operate normally and can result in short run times.
2. Try recalibrating your robot’s batteries.
Neato Botvac Battery Replacement and Optimization (PDF)
Neato XV Battery Replacement and Optimization (PDF)
Depending on the environment, how frequently you run your robot, and the age of your robot, your battery will eventually lose its ability to hold a charge and have to be replaced.
If you have additional questions, please click on chat icon for assistance, or visit our Customer Care contact page for more options.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.