Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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NiMh: Experiencing short runtime or batteries don’t hold charge

If you are experiencing shorter than expected run times please follow these troubleshooting steps:

1. Clean your robot thoroughly to ensure proper mechanical and sensor operation. Excessive debris build up, dirt, or dust can affect the robot’s ability to operate normally and can result in short run times.

Clean Brush
Clean/Replace Filters
Clean Wheels
Clean Sensors

2. Try recalibrating your robot’s batteries.

Neato Botvac Battery Replacement and Optimization (PDF)
Neato XV Battery Replacement and Optimization (PDF)

Depending on the environment, how frequently you run your robot, and the age of your robot, your battery will eventually lose its ability to hold a charge and have to be replaced.

Botvac Series

XV Series


If you have additional questions, please click on chat icon for assistance, or visit our Customer Care contact page for more options.

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