Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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Please Dust me off so that I can see.

What the screen says What it means What to do
Please dust
me off so
that I
can see.
The robot cannot sense the environment because the laser is blocked. Make sure the protective screen film has been fully removed and is not peeling up and blocking the robot’s vision. Wipe the surface off with a soft cloth. Using a soft Q-Tip, please spin the laser 5 times in each direction being careful to avoid the openings for the laser and IR sensor. Finally, using a can of compressed air, clean under the turret cap by holding it 6″/15cm from the opening and using 4-5 quick bursts of air.
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