If you need replacement batteries for your Neato robot, please make sure you are purchasing Genuine Neato Batteries. Other batteries may look compatible but may cause damage to your robot and will invalidate your warranty. Genuine Neato Batteries generally carry this logo:
Replacement batteries for your Neato robot can be found here.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.