Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Where can I buy replacement batteries for my Neato robot?

If you need replacement batteries for your Neato robot, please make sure you are purchasing Genuine Neato Batteries. Other batteries may look compatible but may cause damage to your robot and will invalidate your warranty. Genuine Neato Batteries generally carry this logo:

Neato Genuine Accessories

Replacement batteries for your Neato robot can be found here.

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