Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Where should I locate the Neato Robot’s charge base?

Place the charge base against a wall, near an electrical outlet. The robot needs approximately three feet of open space in front to dock successfully. For best results, put the charge base three feet from a corner and at least three feet from a doorway as shown in the diagram below. Make sure the robot can “see” the charge base from various places in the room: don’t hide the charge base behind or under furniture, in a long, narrow hallway, or in closed-off area. Avoid putting the charge base in constant direct sunlight. If you have thick carpeting, check that the charge base isn’t tilted as this can interfere with docking.

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