Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How do I clean the Neato brush?

Clean your Neato robot’s brush frequently for best results. Most hair and other debris are captured in the dirt bin, but some may get tangled on the brush and affect cleaning performance.

Botvac Series

XV Series

 

To clean the brush, follow these steps:

  1. Turn your robot upside down. Pull off the side brush if available.
  2. Place your fingers under the brush guard in front of the wheels, pull up gently under the brush guard pops out. Remove the brush guard.
  3. Lift up on the brush gently to pull it out of the brush housing.
    NOTE FOR XV Robots: Lift up on the brush and gently take it out, sliding the end with the belt out and away from the belt.
  4. Remove any debris from the brush (use a Neato Cleaning Tool if you have one). Wipe the brush blades and brush core with a slightly damp cloth to remove dust.
    • If your brush end caps looks like this:
      What_brush_fits_in_my_Botvac_robot1
      Remove the metal bearing on the end by inserting a flat head screw driver or credit card under the bearing to push it off of the end cap. Remove any debris, and clean it with a cloth.  Replace the metal bearing.
    • If you brush end caps looks like this:
      What_brush_fits_in_my_Botvac_robot2
      Remove the orange rubber end cap and clean any hair and debris off the end post of the brush and inside the rubber end cap.  Replace the end cap making sure the bearing is inside the end cap and lines up with the post
      of the brush.
    • If your brush end caps look like this:
      What_brush_fits_in_my_Botvac_robot3
      Remove any hair/fiber debris that has gathered around the end of the brush or in the end cap.  Align the notch on the orange disk cap with the notch on the black end cap and snap the orange disk back into place on the end of the brush.
  5. Re-insert the brush into the robot by fitting the end with the hexagon shape to the hexagon bolt. Make sure that the brush is secure in the robot. NOTE FOR XV Robots: Re-insert the brush into the robot by fitting the end with the orange teeth into the belt slide, rotating the brush as you push so the belt teeth align with the teeth on the orange end cap of the brush. Once the belt is wrapped around seat the other end of the brush into the robot.
  6. Replace the brush guard and click it into place to make sure it is locked. Re-attach the side brush if available.

For optimal performance, replace the brush periodically, or if the blades or bristles are damaged. You can find replacement brushes through one of our partners here.

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