· The robot won’t return to its charge base
· Erratic behavior (won’t clean the entire room)
· Gives the message “Cleaning suspended while charging” when it’s not connected to the charge base
1. Make sure your robot is not on the charge base
2. Shut down the robot by going to MENU > Support > ShutDown
3. If the robot gives the error message “I can’t shut down while I am connected to power” please contact Neato Customer Care
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.