Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How often do I need to replace my Neato Robot’s batteries?

Over time, rechargeable batteries naturally degrade. Battery life depends on how frequently you run your Neato robot and your environment. Neato Genuine batteries last many cleaning cycles before you need to replace them. If you notice a reduced runtime or decrease in performance, it may be time to replace your batteries.

Lithium-ion batteries: If you start experiencing shorter runtimes, it may be time to replace your batteries. We suggest you purchase Neato Genuine replacement batteries from one of our resellers here.

NiMh Batteries: If your robot came with NiMh batteries and you are experiencing shorter runtimes, please follow these steps. First, try to recalibrate your batteries by following these instructions here. If you don’t notice an improvement in runtime, we suggest you purchase Neato Genuine replacement batteries from one of our resellers here.

Click here for tips on getting the most from your Neato batteries.

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