Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.


How do I find out information about my Neato robot such as software version and usage information?

Go to the Main Menu and select About:


Usage Info:

Time: Cumulative Cleaning Time in: HH:MM

Batt: Last battery error code – Number of battery charge cycles

Code: Data error check

Version Info:

SW Ver: Software version

Build: Software Build

ID: Serial Number (Mac address = last 12 digits)

Support Info:

Base: Charge base firmware version

LDS: Laser distance sensor serial number

Batt: Li-Ion battery firmware version

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