Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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How do I find out if my robot is registered to my Neato account and the status of the robot’s Wi-Fi connection?

To find out if your robot is registered and connected to MY NEATO account and to see the status of the Wi-Fi connection, press SELECT button under Home screen to go to the Main Menu:

main_menu_cleaning_screenshot Select Settings

settings_language_screenshot Select Wi-Fi

wifi_lcd_screenshot Wi-Fi Off: Unchecked means robot Wi-Fi is OFF

wifi_lcd_remove_network Wi-Fi On: Checked means robot Wi-Fi is ON

When Wi-Fi is ON you can tell whether or not you have previously connected your robot:

  • If your robot has not been connected, then you will not see Info and Remove Network.
  • If your robot is, or was previously connected, then you will see Info and Remove Network.

Select info and you will see the following screen:


Line 1: Name of Wi-Fi network the robot has been setup to connect to.

Line 2: Robot IP Address

Line 3: Server: Indicates the status of the connection to Neato Server.

  • green_checkmark Connected to Neato Server
  • red_x Not connected to Neato Server

Line 4: Linked: Indicates if your robot was linked (registered) to your Neato account.

  • green_checkmark Linked (registered) to your Neato Account
  • red_x Not linked (registered) to your Neato Account
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