Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What Push Notifications do Botvac Connected Series robot vacuums send?

There are five Push Notifications that get sent from the robot. Push notifications are not sent for all errors.

 Robot LCD Message App Push Notification Troubleshooting
Finished! I’m returning to base for charging. I’m finished cleaning. Information
Finished! Returning to START. I’m finished cleaning. Information
My battery is low. Please charge me. My battery is low. Please charge me. Alert
Please check that the base is connected to power. Please check that the base is connected to power. LINK
Try moving the base to a new location. Try moving the base to a new location. LINK
Please clear my path. I’m stuck! LINK

Push Notifications operate differently on iOS and Android smart devices.

iOS: If the user is signed out, an iOS device will receive Push Notifications. Push notifications are tied to the device and iOS does not provide the control to disable it when user is logged out.

Android: if the user is signed out, an Android device will not receive Push Notifications. Android provides controls so Push Notifications can be disabled when the user is signed out.

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