Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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To save battery power on your smart device, make sure you close the Neato app when not in use.

Here is how you close or stop the Neato app:

  • iOS: Double tap the home button, swipe up on the app image to close it. Tap the home button again when done.
  • Android: Open your device’s Settings menu, Touch Apps, Select Neato app from the list, Touch Force stop. Or, press and hold the home button, select the Neato app, and press the “X” to stop the app.
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