Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Can I download the Neato app to other smart devices to remotely control the robot?

Yes, you can download the iOS or Android Neato app to other smart devices and remotely control the robot. After you download the app to a second device, open it and sign into your Neato account, using your account email and password. NOTE: you must using the SAME account email and password when you sign in from other devices.

Your robots are associated with your Neato account, not the smart device. NOTE: both your smart device and robot must be on the same network SSID to use the Manual Clean function on your Neato App.

After you sign in, you will see your robots on the My Robots screen – you can now control your robots from another smart device.

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