The information in this article applies to the following:
- Botvac Connected
- Neato D3
- Neato D4
- Neato D5
- Neato D6
- Neato D7
Some people keep their Wi-Fi network hidden as an extra security measure. With the exception of the Botvac Connected D7 which supports both the 2.4 GHz and 5 GHz Wi-Fi bands, Neato Botvac Connected robots support 2.4 GHz networks that are configured with WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
Connecting your robot to a hidden network is similar to connecting to a non-hidden network except that during setup, you will need to type the name (SSID) of the hidden network instead of picking it from the list on your mobile device. NOTE: The SSID name is case sensitive.
Tried these steps and having issues connecting your Neato Robot to Wi-Fi or keeping it connected? Please see our article for WiFi Troubleshooting.
Or contact customer support, and please consider running a network scan prior to creating a support ticket. How to Run a Home Network Scan.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.