Neato Support

We're here to help.

  Back

How do I connect my robot to a hidden Wi-Fi network?

The information in this article applies to the following:

  • Botvac Connected
  • Neato D3
  • Neato D4
  • Neato D5
  • Neato D6
  • Neato D7

 


  

 

Some people keep their Wi-Fi network hidden as an extra security measure. With the exception of the Botvac Connected D7 which supports both the 2.4 GHz and 5 GHz Wi-Fi bands, Neato Botvac Connected robots support 2.4 GHz networks that are configured with WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.

Connecting your robot to a hidden network is similar to connecting to a non-hidden network except that during setup, you will need to type the name (SSID) of the hidden network instead of picking it from the list on your mobile device.  NOTE: The SSID name is case sensitive.

 

SSID.png

 


 

Can’t connect?

Tried these steps and having issues connecting your Neato Robot to Wi-Fi or keeping it connected? Please see our article for WiFi Troubleshooting

Or contact customer support, and please consider running a network scan prior to creating a support ticket.  How to Run a Home Network Scan.

 

 

Was this article helpful?

  Back