Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What do I do if I have a hidden network?

Some people keep their Wi-Fi network hidden as an extra security measure. The Neato robot supports 2.4GHz hidden networks that are configured with WPA and WPA2 using TKIP, PSK, AES/CCMP encryption. Connecting your robot to a hidden network is similar to connecting to a non-hidden network except that during setup, you will need to type the name (SSID) of the hidden network instead of picking it from the list on your mobile device.  NOTE:  The SSID name is case sensitive.

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